We want Sentinel to be the best server investment you make. If you are not satisfied with the performance of the Autopilot or the Queen dashboard, you may request a full refund within the first 14 days of your initial subscription.
You can cancel your subscription at any time via the Stripe Customer Portal linked in your Queen Dashboard.
In the unlikely event that the Sentinel Queen service is unavailable for more than 48 consecutive hours (excluding scheduled maintenance), you are eligible for a service credit or a prorated refund for that month upon request.
To request a refund, please email billing@sentinel-ai.info with your account email and transaction ID. We aim to process all requests within 3-5 business days.